Tesla removed this policy from their website sometime between September and October 2020 without any explanation whatsoever. This policy could be found on their page even as recently as September 2020 and stated that you could return your car-as long as it was undamaged and the odometer read less than 1,000 kilometers-within seven days of purchase. Tesla decided to scrap their 7-day return policy for cars in October 2020. You can also skip the hassle altogether and use DoNotPay to initiate your return request in less than five minutes! Can You Return Tesla Vehicles? Have you bought something that just isn’t working out for you now? What does the Tesla return policy say about returning damaged products? Can you return everything? Find all the answers you need in our easy-to-follow guide! Item Return Request Tesla Return Policy Made Simple The A to Z of the Tesla Return Policyīuying a Tesla product is always a gamble, especially since the world is not quite ready for electric vehicles yet. DoNotPay provides a platform for legal information and self-help. DoNotPay is not a law firm and is not licensed to practice law. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. As a result, you should make sure to do your own independent research. It simply isn't worth the extra complications.IEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. This is the second wall connector I've had replaced due to overheating issues. My advice to anybody who took the time to read this, skip the wall connector and go with the nema 14-50 outlet and buy the adapter. The replacement should arrive tomorrow by end of day according to FedEx. We've made it this far with level 1 charging and leaving our vehicles at a hotel to charge hoping they don't have an issue with us being there. So here I am, $100,000 worth of vehicles with low batteries and no way to charge them both adequately. At this point they would not ship another. When she returned she informed me the warehouse canceled the order because I "already had one coming". The rep assured me it was shipped and put me on hold to contact the warehouse. I called Monday morning and went through the entire scenario yet again. I never received a tracking number either. Saturday came and left, no wall connector. They agree, again, to ship another wall connector but overnight for real this time and I should "receive it by Saturday". I call Tesla again and explain the situation with the shipping and they apologize. With all that being said, the rep agreed to expedite the warranty process and "overnight" the replacement.įast forward to the next day and I get a shipping confirmation. We have access to one 120v outlet outside, and both commute to work. We traded both gas vehicles in and don't have an alternative to drive. Our situation is we rely on the one charger for both vehicles and live 45 minutes from a supercharger. I called the next day and further explained my situation to a different wall connector representative. Standard ground shipping would take "3-5 business days".
Tesla originally told me they will replace the item under warranty but had "no way" to expedite the replacement. Our wall connector quit due to a faulty interior mechanism overheating that communicates with the vehicle. Day 8 of not being able to charge either of our Model 3s with level 2 at home and it's getting really old.
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